The Heart of the Country at its Best
01503 220 900

Terms and Conditions

Please keep to 5mph while on site

Thank You

Please read and take note of the below Terms And Conditions for a Touring/Camping Holiday:
1. We cannot  guarantee any pitch being available before midday. It will be held for you for 24hrs after that time – once this period has passed we reserve the right to re-let your pitch. Arrivals will not be accepted after 8.00pm – Unless under extreme circumstances if we are informed.
2. Dogs are welcome but they must be kept on a lead at all times and exercised off the park.  They should not be left unattended or allowed to cause a nuisance, if they foul it is the owners responsibility to clean up after their dog not the parks.
3. We do not normally accept bookings from single sex parties or large groups.
4. A contract will exist if and when we confirm the booking in writing.
5. No Commercial vehicles will be accepted without our express, prior agreement.
6. The balance can be paid on arrival by prior arrangements only by cash or card payment. Deposits are non-refundable.
7. During Peak Season, Gazebos (max. 3m x 3m), Awning bedroom extensions, Pup tents (max. 2m x 2m) and even windbreaks may only be erected in front of, or behind your main unit and must not enclose or obstruct the separation gap between your main unit, awning or tent and any adjoining unit. You will be required to remove items we consider inappropriate. Separation distances are part of every pitch and must be kept clear. Such spaces may, however, be used to park a single vehicle.
8. We expect everyone to be considerate of others and reserve the right to terminate the booking and exclude any or all person/s we consider to be causing a nuisance or not adhering to site rules – at any time. Upon such termination the persons concerned shall be deemed to be trespassers.
9. The Park DOES NOT accept responsibility for loss, damage or theft of property while staying at Trelay Holiday Park.

10. If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to our cancellation terms and no refund will be offered. We strongly recommend that you take out a travel insurance policy which covers this eventuality.

11. Cancellation insurance is available but will be a third party arrangement and not involve Williams Leisure in any way. We strongly recommend that you take out Travel Insurance to cover all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.